Refund Policy

We offer a full refund on any Chefted subscription payment requested within 30 days of that payment being taken. This applies to first purchases and to renewal payments. No reason is required — if Chefted is not right for your team, tell us and we will refund you.

Email hello@chefted.co.uk from the address associated with your account, or contact our Merchant of Record Paddle directly at paddle.net with your order reference. Include your organisation name and the payment you would like refunded.

Approved refunds are issued by Paddle.com, our Merchant of Record, to the original payment method. Paddle typically processes refunds within 3–5 business days, and your bank may take a further 5–10 days to show the credit.

You can cancel at any time from Billing in your admin area. Cancellation stops future renewals; your team keeps access until the end of the period you have already paid for. Cancelling on its own does not trigger a refund — request one using the steps above if you are within the 30-day window.

After 30 days we consider refunds case by case, for example where there has been a duplicate charge, a billing error, or a significant service failure on our side. Contact us and we will look at it fairly.

We may decline a refund where an account has breached our Terms & Conditions, or where there is evidence of repeated purchase-and-refund abuse.